A high-level overview of the important techniques to know when investigating situations. Source: Business Analysis Techniques - 99 Essential Tools for Success.
|
Interviewing
|
A fact-finding, investigation or elicitation technique.
Typically, a one-to-one discussion with the stakeholder. Types of questions: open, closed, limited choice, leading, probing, and linking |
|
Workshop
|
A gathering of stakeholders to plan and agree on: scope of the project; the business/system requirements; possible solutions to the requirements.
Workshop roles: participant, scribe, facilitator (ice-breaking, discovery, and documentation techniques must be considered). Using workshops: Right/wrong participants, number of participants, over-ambitious agenda, venue, choice of technique, having a scribe, the BA as facilitator (not recommended), losing control |
|
Mind maps
|
A visual representation of a set of ideas, words, things or tasks and the relationships between them.
Create the outline mind map – the trunk and main branches only – from the agenda and then populate the rest of the diagram with information supplied by the interviewee. Because only a few words need to be written down, this can simplify note taking. |
No comments yet.
Cheatography n. The art of mapping complex subjects into clear, instantly navigable reference guides.
