A high-level overview of the most important technique(s) to know when considering perspectives. Source: Business Analysis Techniques - 99 Essential Tools for Success.
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Stakeholder wheel
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Identifies the range of stakeholder groups, and adds structure to the process of identifying them.
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The wheel is used by looking systematically at each group and checking for the stakeholders that may exist there.
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The groups in the wheel are: owners, managers, employees, regulators, suppliers, partners, customers, competitors
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RACI / RASCI chart
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Responsible, Accountable, Supportive, Consulted, Informed
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Charts used to record and assess the stakeholders’ roles and responsibilities with regard to a business problem, a business process or a task.
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Recording stakeholders and their responsibilities on RACI charts helps to provide a clear view of the people we are dealing with in a particular project, what we can expect them to deliver or make available, and how we need to communicate with them.
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Adopt the following steps.
- Identify the areas of work to be carried out. Allocate each area of work to a row on the chart. It is useful to choose an active verb when naming a task. - Identify the stakeholders who will be involved in the project or business process. Allocate each stakeholder to a column, and annotate each column along the top of the chart. - Consider each task in turn to decide where the RASCI elements reside. - Review the completeness of the RASCI chart. |
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CATWOE
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Customers, Actors, Transformation, World view, Owners, Environment
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Ensures that we understand stakeholders' ideas, priorities and wishes before we put forward recommendations, or, even worse, implement business changes.
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Used at various stages and for many purposes during a project:
- as a means of understanding a stakeholder’s view of a business system, in order to develop a conceptual model that may be used to analyse the gap between current and desired systems; - as a means of analysing the source of potential or actual conflict between stakeholders; - as a means of considering different priorities assigned by stakeholders to options, business needs or requirements. |
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- The key to this technique is the ‘W’, Weltanschauung or world view.
- Understanding a stakeholder’s world view is a fundamental step in understanding the perceived needs, priorities and values, and uncovering these helps to reveal hidden agendas. |
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