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Signal the transition: Make everyone aware of the transition (better through a formal announcement)
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No major changes in the first few days (identify few small decisions you can make fairly quickly)
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Establishing authority: What can I do to make you more successful?
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Deal with the disappointed competitor: added layer of complexity. “They’ve suffered a loss and they’re going to handle that in a typical way: they’ll be disappointed,” Let the person adjust to the new situation. But it’s important to make it clear that you value him as an employee and that you plan to advocate for his development. You can say something like, “I understand you’re disappointed. You’re an important part of this team, and I’m going to make sure you have what you need to succeed.”
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Recognize that the dynamics have changed and you can’t have the same relationships with them that you used to have.
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Be direct about your expectations, and be assertive when people are behaving inappropriately.
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Address the big picture if you’re seeing a pattern.
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If problems continue after you’ve addressed them, handle that the way you would any serious performance issue:
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Corporate Strategic Vision
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System View
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Long-term approach
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Consider Past and Present
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Take advantage of opportunities
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Keep a daily log
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Categorize Activities
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Prioritize Activities
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Summarize Data
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Communication skills are one of the most important soft skills managers need to be effective. Managers must possess the ability to get their point across to employees, co-workers and customers. Effective communications ensures that everyone is on the same page and know what is expected of them.
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Leadership While management deals with directing and controlling resources, leadership deals with inspiring others to follow you down a path that is beneficial to the organization as a whole.
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Listening Another important soft skill is the ability to listen. Listening allows me to spot problem areas in the organization, improve customer service and create a collaborative work environment. Listening also shows employees that I value what concerns them.
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Delegation Effective managers understand they cannot do all of the work themselves. Delegations skills are important to running an efficient team. Managers must understand how to assign tasks to the right people and how to communicate expectations so that team goals are met.
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Critical Thinking Much of a manager's time is spent solving problems, so the ability to think critically is one of the top soft skills managers need. Critical thinking skills allow managers to evaluate and analyze problems to come up with effective solutions.
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Trustworthy Managers are responsible for controlling sensitive information within an organization. As a result, organizations want to hire managers who are trustworthy. Employees also want to work for trustworthy managers with whom they can communication openly
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Decision Making The ability to make quick decisions is critical to succeeding as a manager. Decision making skills come in to play when deciding on which employees to hire, vendors to work with and strategies to implement. Understanding the benefits, risk and consequences of a decision can help you make the appropriate one.
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Time Management Managers must use their time wisely. Not only are they responsible for carrying out their individual duties but must ensure that employees carry out their duties as well. The ability to prioritize and delegate can help a manager properly manage his time.
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Managing Discipline In many work environments, conflicts occur despite the best efforts of managers. Knowing how to deal with conflict promptly reduces the risk of problems negatively affecting the workplace. A lack of discipline in an organization can reduce the motivation and production of employees.
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Motivation Employees who are motivated are generally more productive. Motivating employees is a critical component of running an accomplished team. Reasons for motivation vary per employee, so it is important for managers to get to know their employees and their personal motivations.
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Empowerment: Shifts the responsibility to the employee
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Responsibility Giving responsibility to the team member, setting clear expectations about the results
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Authority Necessity to communicate boundaries and any important criteria
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Accountability Assigning accountability to the employee or the team
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Controlling
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Coaching
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Consulting
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Coordinating
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Flexibility is the ability to change the approach and ideas as the situation demands
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Openness is the readiness to accept criticism and new ideas, consider situation from different angles and make prudent and objective decisions
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Positive Outlook is the ability to recognize difficulties and challenges as potential opportunities. Maintain forward thinking in difficult situations.
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Curiosity Up to date and knowledgeable
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Future Focus Focus on long-term goals and objectives
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Ability to identify connections and patterns
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Importance of being a good listener: Key for building an excellent relationship with coworkers, customers, managers…
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Not to react to problems but acknowledge their existence and respond to them in a calm manner, because reacting to a problem causes a panic and the problem does not get resolved until everyone calms down, accepts the situation and then focuses on a resolution.
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Flexibility, we face changes every day. Our customers priorities change constantly, competitors release new products, market conditions change quickly. I learnt from my previous experience that I should have the flexibility to deal with constant change. I should expect the change and plan for it. As a result, I can be better prepared for unexpected changes. Flexibility lets me react more quickly and minimize the disruption change can bring.
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Community and Teamwork Teamwork is a skill that is becoming more important as we move toward more cross-functional teams. But I have noticed that it is also important to build a community. Not just being part of my team, but understand how it fits in the larger organization and work to strengthen those connections.
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Taking calculated risks
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Time management Time is a limited resource, and I usually have many things to do during a working day. I learnt that it is crucial that I set daily / weekly targets and do my best to accomplish these targets. I try to put this in a sheet and update it throughout the day. Managing my time in a poor way will result in not meeting my targets which will definitely affect the organization business results and customer satisfaction.
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Motivation
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