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How long has your company been in business?
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Is your company licensed for state and interstate transport?
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How do you determine the weight of my shipment?
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Do you guarantee pickup and delivery dates? What happens if you miss one or both?
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Will I be sharing the trailor/truck with others?
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WIll my belongings be moved once they are loaded onto the trailor/truck?
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Will my items be moved to a storage facility?
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Who does the packing and loading?
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Are my belongings insured? If so, how much?
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What supplies do you provide? What’s included? What items do I pay for?
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how does your company charge: by the hour, number of movers or weight?
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Are workers covered by workers’ compensation and public liability insurance?
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Do you charge extra for travel time to and from my house?
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What kind of cancellation policy do you have?
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What kind of inventory system do you use?
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What do you consider extra services and how much do you charge for them?
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How do you pack items with special requirements, such as electronics, glass-fronted furniture, antiques, bicycles, and musical instruments.
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How do you handle disputes and complaints?
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How can I pay for the move?
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Was I given all necessary documentation, including the signed contract?
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Should I contact my insurance company to cover my belongings?
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My car needs to be shipped, do you do this or can you refer someone?
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How much of the work can I do myself?
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Can you give me references of satisfied customers.
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