Definitions, communication, core life skills, report, interview, presentation, emotions, human values and its role in workplace.
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Life skills
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"Abilities for adaptive and positive behaviour that enable individuals to deal effectively with the demands and challenges of everyday life” - WHO
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Communication
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"Communication is the transmission of information, which may be by verbal (oral or written) or nonverbal means." - APA
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Emotions
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A complex psychological state that involves three components: subjective experience, physiological response, and behavioral expression. Emotions are typically brief but intense feelings that arise in response to a particular stimulus or situation.
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Emotional reactions
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hings that trigger the emotions we feel, the emotion itself, and our usual ways of responding.
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Leadership
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“the process of influencing the activities of an individual or a group in efforts towards the achievement of goals in a given situation” - John Gardner
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Technical writing
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"the process of designing, creating, and maintaining technical documentation that is used to communicate complex information to users." - STC (Society for Technical Communication)
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Decision-making
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Problem-solving
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Critical thinking
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Creative thinking
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Communication
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Interpersonal relationships
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Self–awareness
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Empathy
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Coping with stress
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Coping with emotions
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language skills
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basic rules of grammar and punctuation, ability to express yourself clearly.
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writing skills
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consice, clear, understand ur audience, use graphics, decide order and filtering of info, simple language, finalize style, template.
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interpersonal skills
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interact with the Subject Matter Experts (SME) to understand the concepts and/or gather info; interact with members of other teams and customers - strong comm, cooperation, effective listening, clear and prompt responses.
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Ability to Understand the Subject
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Having sufficient knowledge of the subject to effectively communicate about it.
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Ability to Analyze
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ability to think, learn, interpret, analyze, write, and rewrite to reorganize concepts and info
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Flexibility
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flexible to revise or redo project, adapt to new tool or tech, to deal with people
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e things that trigger the emotions we feel, the emotion itself, and our usual ways of responding
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the trigger
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always there, can be anything
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the emotion
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be specific, focus on the strongest one at a time
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the response/autopilot reaction
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whatever you usually do (often automatically or subconsciously) when you feel this emotion
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downward
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superiors to subordinates, scalar chain - to explain rules etc
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upward
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subordinates to superiors - 2 types: to respond to upward comm (feedback), given by sub directly (complaints, new ideas etc)
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horizontal
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equal level, lateral comm - to coordinate activities of diff branches
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diagonal
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cross-functional comm, btw higher and lower sectors
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vertical
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upward + downward comm
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circuit
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same process as vertical, except they need not be superiors and subordinates
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chain
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organizational hierarchy, info from hod to teachers to students
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wheel
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centalized type, one passes info to many, eg: shaji directly to students
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star
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all comm with each other
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persuasive
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sales
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instructional
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policy implementing
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infomational
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research studies
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inspirational
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TED talks
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extemporaneous
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deliver w/o prep, but planned beforehand
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memorised
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learnt, prepared and presented
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manuscript
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with help of a pre-written script
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impromptu
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w/o prep or plan
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james lange
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threat-->physiological (ANS) arousal --> emotional response (fear)
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cannon bard
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threat-->emotions and bodily reactions occur simultaneously (thalamus sents info abt stimulus to brain's emotion centres and body)
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schacter singer
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threat-->physical resp-->cog appraisal -->emo resp
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facial feedback
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physical (face)-->cog int of facial exp-->emo response
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cognitive apprasial (Lazarus)
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threat-->cog appraisal of event-->phy+emo resp
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morality
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principles, values, and beliefs that guide human behavior and determine what is right or wrong
varies across cultural norms, religious teachings, personal experiences, and rational deliberation |
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values
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guide and shape an individual's behavior, choices, and attitudes
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ethics
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moral principles or rules that govern human conduct. It explores the nature of right and wrong, good and evil
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Clarty
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1-in the mind of sender, 2-msg should be simple to comphrehend
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Credibility
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Consistency
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Conciseness
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brief and simple
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Concreteness
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specific info, not vague and abstract
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Completeness
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all necessary info conveyed
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Correctness
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Shortness
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concise wording and delivery
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Simplicity
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in both words and ideas - reveals clarity
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Strength
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credibility of sender
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Sincerity
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genuine sender
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table of contents
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executive summary
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background of study
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scope and objectives of the study
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findings and observation
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recommendation
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annexures
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extra supporting info/data in table form
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behavioral
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question their prior job actions
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job related
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focus on past relevant job related behaviors
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phone
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panel/board
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each applicant, many interviewers
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one-on-one
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situational
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ask how they would react to a particular situation
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stress
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make applicant uncomfortable to gauge reaction
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unstructured
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open ended ques
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mass/group
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panel interviews several candidates together
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structured
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closed ended ques, types of ques- situational, job related, job sample (perform task), worker requirements
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forms +ve reputation, work envi, attract and retain good employees etc
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Work ethics (5):
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Remember Duty's RighTeous Path
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1. responsibility
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of one's work, tasks, meeting deadlines
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2. diligence
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consistent effort
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3. reliability
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commited, dependable, trustworthy
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4. time management
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allocate time, prioritize tasks, use resource effectively
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5. professionalism
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approp boundaries, adhere to policies+ standards
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Integrity (5):
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R-TECH
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1. honesty
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truth, transparent
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2. trustworthy
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commit, reliable, confidentiality
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3. ethical behav
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follow ethical principle, fair, integrated desicions
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4. respect
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inclusive, value diversity
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5. confidentiality
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privacy rights, safeguard info
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