|
1
|
Never misspell customer name.
|
|
2
|
Do NOT apologize.
|
|
3
|
But, it's okay to empathize: We’re sorry this happened.
|
|
4
|
Restate the problem in your reply, to ensure that you fully understand.
|
|
5
|
Don’t shy away from asking questions.
|
|
6
|
Punctuation, punctuation, and punctuation!
|
|
7
|
Check for spelling and grammar. Use this plugin for Chrome.
|
|
8
|
Use names. Acknowledge the customer’s name at the beginning to make it personalized.
|
|
9
|
Again, punctuation, punctuation, punctuation!
|
|
10
|
And again, check for spelling and grammar.
|
|
11
|
Include your signature.
|
|
1
|
State the steps you took for the solution, briefly
|
|
2
|
Explicitly mention that you're marking this as solved
|
No comments yet.
Cheatography n. The art of mapping complex subjects into clear, instantly navigable reference guides.
