How to win friends and influence people
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Don’t criticize, condemn or complain.
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Give honest and sincere appreciation.
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Arouse in the other person an eager want.
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Become genuinely interested in other people.
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Smile.
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Remember that a person’s name is to that person the sweetest and most important sound in any language.
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Be a good listener. Encourage others to talk about themselves.
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Talk in terms of the other person’s interests.
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Make the other person feel important – and do it sincerely.
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The only way to get the best of an argument is to avoid it.
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Show respect for the other person’s opinions. Never say, “You’re wrong.”
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If you are wrong, admit it quickly and emphatically.
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Begin in a friendly way.
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Get the other person saying “yes, yes” immediately.
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Let the other person do a great deal of the talking.
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Let the other person feel that the idea is his or hers.
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Try honestly to see things from the other person’s point of view.
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Be sympathetic with the other person’s ideas and desires.
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Appeal to the nobler motives.
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Dramatize your ideas.
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Throw down a challenge.
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Begin with praise and honest appreciation.
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Call attention to people’s mistakes indirectly.
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Talk about your own mistakes before criticizing the other person.
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Ask questions instead of giving direct orders.
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Let the other person save face.
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Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
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Give the other person a fine reputation to live up to.
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Use encouragement. Make the fault seem easy to correct.
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Make the other person happy about doing the thing you suggest.
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Cheatography n. The art of mapping complex subjects into clear, instantly navigable reference guides.
